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Pope Francis is on a world tour talking to everyone, and it seems to have produced dividends. Among the 43 nations he visited, he received 60% positive support from a random sample of 50,000 participants. The highest support was in the US (84%) and Europe (78%) with the lowest in Asia (41%) and the Middle East (25%). It seems his crisis management skills allow people to connect with the pontiff. It seems his message is received better with a change of tone and focus than his predecessors. With many of the respondents, these are the qualities they site as beneficial to them when discussing Pope Francis.
- Focus on optics instead of opulence
- Apologize for past mistakes
- Learn to speak plainly, but not too plainly
- Choose your battles and culture wars wisely
- Stay true to your core message (or brand)
All five points can be used for business or personal improvement. I especially enjoy the third point on speaking plainly. When mentoring, there are times that both mentor and mentee need to be honest. We also need to be sincere and respectful. When we show this type of compassion, the message can be received and understood without issues of denial or anger. I applaud Pope Francis with his compassionate communication style. I will be studying this during the year.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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