This article focuses on the Lean approach to correctly identify the voice of the customer (VOC) and install process improvements to eliminate waste and become more profitable. After correctly identifying...
Doesn’t it seem that the voting process is stuck in the 1800’s? Triplicate of paper forms, lines to wait in, and hanging out in school gymnasiums. Not exactly a recipe for a good time or at least an inviting night out. There is a clear disconnect with the voting public and the process that produces the low turnout. There are many reasons, as previously stated in this article, but the main issue is trust. If the process cannot update with the current times and technology, then why should anyone care? The customer, voting public, is not offered the best practices for voting. Most smart phones have better security and then displayed in the voting process. Thus, distrust is assumed by the customer resulting in lack of participation.
LEAN SIX SIGMA TEACHING POINT: This is a great Lean Six Sigma teaching point regarding process. Once we have determined the current process is failing the customer. We need to take a kaizen strategy and implement a Nemawahsi approach to change the culture and process for improvement. Nemawahsi means to make a slow then implementation fast. This is needed due to the security and compliance features of voting; thus, insuring trust by using all the latest technology to improve the process and eliminate any non-value added tasks. Kaizen means to learn by reflect, measure, and improve. This will insure the public that the new voting process is secure, safe, and fast.
Another improvement in the process is to add a financial incentive to encourage the public to vote. This can be applied as a tax credit. This incentive is mainly for the middle class to give them a benefit to voting beside just the vote. A black belt test will need to be performed to validate the dollar amount of the incentive to optimize the participation level. Since the economic group with the largest disconnect is also the largest group in size, the Pareto 80/20 rule will assist us in the Improve phase. This can be statistically tested for significance to prove the assumption.
It is interesting to see the wide range of applications for the Lean Six Sigma methodology. Hey, isn’t there an app for that?
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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