Of the 8 wastes, wait time the most prevalent and frustrating for the customer. In some cases, it indicates a lack of respect for the customer’s time and value to...
Complaints about skilled workers are growing which is reflective in a survey of small businesses and Federal Reserve analysis. If shortages are truly growing, wages will increase. The data indicates that this is not the case. As Goldman Sachs’s Kris Dawsey looked at the dispersion of wage growth, both in terms of industry and region, and found that neither was particularly elevated by historical standards.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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