How do we know if we are utilizing best practices? The answer is in identifying the current state. Kaikaku or radical change identifies the issue of stagnation to create a...
There is an interesting change occurring. Babies born today will never drive cars like we do today. Think of that statement. It really caught my attention as I read Carol Cain’s article. Currently, ride sharing services are going in popularity, i.e. Uber and Lyft are great examples.
Maven is a new style of this service. You can access a rental vehicles for $7 per hours though your cell phone. SPLT is another service allowing customers to car pool, used mainly by customers who are co-workers for the same company.
As we can see, there are other ways to assist customers in this space. I have a feeling this is not going to stop. There will be more innovation in this arena to benefit the customer.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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