It’s easy to understand that the goal for the team, division, and/or company when you have clear and understandable metrics. Team members can talk to it, discuss it, and solve...
There is something to be said for the new techniques for persuasion communication. This article by Jessica Stillman describes some of the newer ideas in this topic. The latest studies surround the following: moderate eye contact, keep the limit to three, and uncertainty is your friend. See if this provides any updated communication tools for your skill set.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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