This article focuses on the Lean approach to correctly identify the voice of the customer (VOC) and install process improvements to eliminate waste and become more profitable.  After correctly identifying the current state value stream map, the voice of the customer was identified along with other areas of problems.  A series of kaizen events were implemented to correct for the issues after identifying they were unconnected.  Utilizing a pull-style supermarket will handle changes to customer demand.  Using a visual replenishment system allows for easy adjustments to the pull system for when to build, reduces the number of transactions/interactions between workers, and reduces variance.  Standard work procedures are introduced to lock in the gains made with the improvements.  As you can see, this aligns our goals and ability to meet customer’s needs.

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Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior

The following blog is the opinion of Gary Kapanowski and  It is the sole intent to broadcast this opinion from Gary Kapanowski and exclusively and not to reflect on any other institutions or organizations associated with Gary Kapanowski or

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