Many people are talking about the income gap between the have and the have-nots. Having real data provides meaning to the observations sited as fact by many pundits. Catey Hill...
This article focuses on the Lean approach to correctly identify the voice of the customer (VOC) and install process improvements to eliminate waste and become more profitable. After correctly identifying the current state value stream map, the voice of the customer was identified along with other areas of problems. A series of kaizen events were implemented to correct for the issues after identifying they were unconnected. Utilizing a pull-style supermarket will handle changes to customer demand. Using a visual replenishment system allows for easy adjustments to the pull system for when to build, reduces the number of transactions/interactions between workers, and reduces variance. Standard work procedures are introduced to lock in the gains made with the improvements. As you can see, this aligns our goals and ability to meet customer’s needs.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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