For many Black Belts, selling the business case is an art more than a science.  You have to make the argument that the current state is not acceptable.  There are many ways to approach this but knowing your customer is always the best strategy when addressing the issue.  This provides your point of view in the customer’s terms, making the business case and emphasis for change clear.  How the new director for Cadillac was able to persuade this move is astonishing since there have been many brand headquarter moves in General Motors past that have failed.  If anyone can get a copy of this business case, please forward it along.  It might be a good read!!

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Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior

The following blog is the opinion of Gary Kapanowski and  It is the sole intent to broadcast this opinion from Gary Kapanowski and exclusively and not to reflect on any other institutions or organizations associated with Gary Kapanowski or

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