Start with the metrics and analytics: looking for variance – waste in a process Talk with team members – Survey the customer Kano Analysis to find the customer needs, importance,...
Some interesting finds in the top / bottom 10 for 2015 performing stocks. Seeing Netflix, amazon, and Electronic Arts took me by surprise. For the top 10, two were below average returns last year and the other was a top performer. For the bottom 10, more than half were under performing last year. Keep this list ready for the second quarter earnings. It will be interesting to see if any of these stocks experience a major change in their current trend.
Gary Kapanowski – Lean Six Sigma Master Black Belt – Excelsior
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